Università Roma Tre

The course is organized into two complementary modules: managerial and statistical. It contributes to increase the knowledge of Total Quality Management fields and to provide tools and methodology for assuming managerial decision making in private and public organizations. Moreover, it illustrates the statistical methodologies to achieve a quality analysis. Some elements of descriptive statistics will be included (histogram, Pareto diagram, box plot). In order to use the following variables and attributes control charts, indicate the process capacity indicators and analyze the external quality.

The course is designed by developing the different aspects related to the TQM both theoretically and operationally.

Managerial module contents:

• Evolution of the quality concept and TQM principles

Cappelli L., Renzi M.F., (2010), «Management della Qualità», Cedam, Padova

“Controllo statistico di qualità” di Douglas C. Montgomery. McGraw-Hill (2005)

Teachers will provide other materials we propose during the course and it will be available on the website and on the teaching platform (to be define).