| QUALITY MANAGEMENT
(objectives)
• Understanding the importance of Quality Management in the manufacturing and service sectors, identifying the emerging trends in the current global market
• Reflect upon the internal and external perspectives of a company in a systemic way: customers and processes
• Learning the main Statistical Tools for Quality Control and implement their practical application on the lens of process improvement
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Code
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21210088 |
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Language
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ITA |
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Type of certificate
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Profit certificate
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| Module: QUALITY MANAGEMENT - I MODULO
(objectives)
• Understanding the importance of Quality Management in the manufacturing and service sectors, identifying the emerging trends in the current global market
• Reflect upon the internal and external perspectives of a company in a systemic way: customers and processes
• Learning the main Statistical Tools for Quality Control and implement their practical application on the lens of process improvement
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Code
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21210088-1 |
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Language
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ENG |
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Type of certificate
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Profit certificate
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Credits
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6
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Scientific Disciplinary Sector Code
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SECS-P/13
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Contact Hours
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40
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Type of Activity
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Core compulsory activities
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Teacher
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GUGLIELMETTI MUGION ROBERTA
(syllabus)
The course is divided into two complementary modules: managerial module and statistical module. The managerial module is designed to provide students with an in-depth knowledge of the topics of Total Quality Management.
Topics:
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
The main aim of statistical module is learning the main statistical tools to look at quality management problems with quantitative glasses.
Topics:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
The course includes self-assessment evaluation in-class, team-work and field visits.
(reference books)
Foster Thomas, 6th Edition, Managing Quality. Integrating the Supply Chain
Slide
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Dates of beginning and end of teaching activities
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From 02/10/2023 to 22/12/2023 |
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Delivery mode
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Traditional
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Attendance
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not mandatory
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Evaluation methods
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Written test
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| Module: QUALITY MANAGEMENT - II MODULO
(objectives)
• Understanding the importance of Quality Management in the manufacturing and service sectors, identifying the emerging trends in the current global market
• Reflect upon the internal and external perspectives of a company in a systemic way: customers and processes
• Learning the main Statistical Tools for Quality Control and implement their practical application on the lens of process improvement
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|
Code
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21210088-2 |
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Language
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ENG |
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Type of certificate
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Profit certificate
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|
Credits
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3
|
|
Scientific Disciplinary Sector Code
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SECS-S/02
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|
Contact Hours
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20
|
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Type of Activity
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Related or supplementary learning activities
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Teacher
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VICARD PAOLA
(syllabus)
Topics of the managerial module
• Historical evolution of QM and emerging trends in the supply chain context
• The voice of the customer
• The voice of the market
• Process Management and Improvement
• Quality Management Models (MBQA, EFQM)
• Quality Management System (ISO 9001:2015)
• Lean Six Sigma
Topics of the statistical module:
• Basic statistical tools
• Inferential tools for quality control and improvement (hypothesis testing on one mean/proportion and on two means/proportions difference)
• Variables control charts
• Process capability
• Attributes control charts
• ANOVA
(reference books)
Foster Thomas, 6th Edition, “Managing Quality. Integrating the Supply Chain”. All chapters.
Students will be also provided with teachers’ slides and additional notes for the statistical quality control module.
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Dates of beginning and end of teaching activities
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From 02/10/2023 to 22/12/2023 |
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Delivery mode
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Traditional
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Attendance
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not mandatory
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|
Evaluation methods
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Written test
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Università Roma Tre