| QUALITY MANAGEMENT
(objectives)
The course aims to prepare students on the theoretical, methodological, managerial and quantitative aspects concerning the effective application of Quality Management.
The course provides and develops:
• knowledge and methodologies related to the Total Quality Management approach;
• the basic quantitative tools for managing information for the purposes of monitoring and improving processes;
• the ability to set and implement the quality strategy in different organizational contexts.
The course includes the integration of managerial elements with quantitative aspects, introducing students to statistical techniques for quality control with reference to the analysis of both the quality of services and the production of goods.
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Code
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21210166 |
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Language
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ITA |
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Type of certificate
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Profit certificate
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| Module: QUALITY MANAGEMENT I
(objectives)
The course aims to prepare students on the theoretical, methodological, managerial and quantitative aspects concerning the effective application of Quality Management.
The course provides and develops:
• knowledge and methodologies related to the Total Quality Management approach;
• the basic quantitative tools for managing information for the purposes of monitoring and improving processes;
• the ability to set and implement the quality strategy in different organizational contexts.
The course includes the integration of managerial elements with quantitative aspects, introducing students to statistical techniques for quality control with reference to the analysis of both the quality of services and the production of goods.
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Code
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21210166-1 |
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Language
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ITA |
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Type of certificate
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Profit certificate
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Credits
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6
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Scientific Disciplinary Sector Code
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SECS-P/13
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Contact Hours
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40
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Type of Activity
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Core compulsory activities
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Derived from
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21210166-1 QUALITY MANAGEMENT I in Economics and management LM-77 RENZI MARIA FRANCESCA
(syllabus)
The course is organized into two complementary modules: managerial and statistical. It contributes to increase the knowledge of Total Quality Management fields and to provide tools and methodology for assuming managerial decision making in private and public organizations. Moreover, it illustrates the statistical methodologies to achieve a quality analysis. Some elements of descriptive statistics will be included (histogram, Pareto diagram, box plot). In order to use the following variables and attributes control charts, indicate the process capacity indicators and analyze the external quality.
The course is designed by developing the different aspects related to the TQM both theoretically and operationally.
Managerial module contents:
• Evolution of the quality concept and TQM principles
(reference books)
Cappelli L., Renzi M.F., (2010), «Management della Qualità», Cedam, Padova
“Controllo statistico di qualità” di Douglas C. Montgomery. McGraw-Hill (2005)
Teachers will provide other materials we propose during the course and it will be available on the website and on the teaching platform (to be define).
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Dates of beginning and end of teaching activities
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From to |
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Delivery mode
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Traditional
At a distance
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Attendance
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not mandatory
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Evaluation methods
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Written test
Oral exam
A project evaluation
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| Module: QUALITY MANAGEMENT II
(objectives)
The course aims to prepare students on the theoretical, methodological, managerial and quantitative aspects concerning the effective application of Quality Management.
The course provides and develops:
• knowledge and methodologies related to the Total Quality Management approach;
• the basic quantitative tools for managing information for the purposes of monitoring and improving processes;
• the ability to set and implement the quality strategy in different organizational contexts.
The course includes the integration of managerial elements with quantitative aspects, introducing students to statistical techniques for quality control with reference to the analysis of both the quality of services and the production of goods.
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Code
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21210166-2 |
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Language
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ITA |
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Type of certificate
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Profit certificate
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Credits
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3
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Scientific Disciplinary Sector Code
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SECS-S/02
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Contact Hours
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20
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Type of Activity
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Related or supplementary learning activities
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Università Roma Tre