| QUALITY SYSTEMS AND OPERATIONS MANAGEMENT
(objectives)
The course aims to provide students with an adequate preparation on the technical aspects of Quality Systems & Operations Management. The course will provide ideas and examples related to production, processes and system organization and related international standards
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
Examining the operations management field;
Understanding the role of voluntary certification worldwide through ISO standards;
Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.
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Code
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21210085 |
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Language
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ITA |
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Type of certificate
|
Profit certificate
|
| Module: QUALITY SYSTEMS AND OPERATIONS MANAGEMENT - I MODULO
(objectives)
The course aims to provide students with an adequate preparation on the technical aspects of Quality Systems & Operations Management. The course will provide ideas and examples related to production, processes and system organization and related international standards
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
Examining the operations management field;
Understanding the role of voluntary certification worldwide through ISO standards;
Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.
|
|
Code
|
21210085-1 |
|
Language
|
ITA |
|
Type of certificate
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Profit certificate
|
|
Credits
|
8
|
|
Scientific Disciplinary Sector Code
|
SECS-P/13
|
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Contact Hours
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50
|
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Type of Activity
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Elective activities
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Teacher
|
RENZI MARIA FRANCESCA
(syllabus)
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
(reference books)
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20
ISO 9001:2015 standard and teaching notes
|
|
Dates of beginning and end of teaching activities
|
From 17/09/2018 to 15/12/2018 |
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Delivery mode
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Traditional
|
|
Attendance
|
not mandatory
|
|
Evaluation methods
|
Written test
|
|
|
| Module: QUALITY SYSTEMS AND OPERATIONS MANAGEMENT - II MODULO
(objectives)
The course aims to provide students with an adequate preparation on the technical aspects of Quality Systems & Operations Management. The course will provide ideas and examples related to production, processes and system organization and related international standards
Quality Systems & Operations Management is generally important for understanding the business experience:
– It is strategic and it allows to better understand companies and their operations
– ISO standards are a complex phenomenon developed worldwide
Course Goal :
Identifying and evaluate the increasing importance of Operations Management and Quality Systems in the manufacturing and service sectors;
Examining the operations management field;
Understanding the role of voluntary certification worldwide through ISO standards;
Understanding the holistic view of an organization provided by ISO 9001 standard focused on «quality».
The teaching methodology promotes an interactive approach. The course will include representatives of companies. The teaching methodology used includes group work, external interventions and discussions in the classroom.
The course is in English.
|
|
Code
|
21210085-2 |
|
Language
|
ITA |
|
Type of certificate
|
Profit certificate
|
|
Credits
|
1
|
|
Scientific Disciplinary Sector Code
|
SECS-P/13
|
|
Contact Hours
|
10
|
|
Type of Activity
|
Elective activities
|
|
Teacher
|
GUGLIELMETTI MUGION ROBERTA
(syllabus)
The course is structured in 2 modules: Operations Management and Quality Systems, ISO standards and voluntary certification.
Module: Operations Management
• Introduction to Operations & Process Management
• Manufacturing and Service Operations Management
• The internal and external perspective: efficiency and efficacy
• Operations strategy. Focus on scaling up
• Strategy and Operations strategy
• Theoretical frameworks (Hill model, Kaplan and Norton)
• Process management and design
• Classification of process
• Process mapping (flow chart, cross-functional flow chart, service blueprinting, value stream map) and Key performance indicators
• Process types/Layout
• Manufacturing and service process types
• Layout types and design
• Supply chain management
• Introduction
• Activities of the SCM
• Developing lean operations. The Just in Time
Module: Quality Systems, ISO standards and voluntary certification
• ISO standards and voluntary certification (quality, environment and safety of workers)
• Integrated Management Systems
• International standards and voluntary certification. Focus on the standard ISO 9001:2015 and ISO 14001:2015
• Audit
• Advantages and disadvantages of ISO certification in SMEs
(reference books)
Operations Management 6e by Nigel Slack, Stuart Chambers, Roberta Johnston Chapters: 1, 2, 3, 4, 5, 14, 15, 17, 18, 19, 20
ISO 9001:2015 standard and teaching notes
|
|
Dates of beginning and end of teaching activities
|
From 17/09/2018 to 15/12/2018 |
|
Delivery mode
|
Traditional
|
|
Attendance
|
not mandatory
|
|
Evaluation methods
|
Written test
|
|
|
|
Università Roma Tre