Università Roma Tre

CONFLICT NEGOTIATION AND MEDIATION IN BUSINESS RELATIONS
Teacher: MONICA DE RITA Room 6

MODULE I: RESOLVE CONFLICTS FOR THE COMMERCIAL DEVELOPMENT OF THE ENTERPRISE. Conflict management for the enterprise. Costs and benefits of commercial ADR. Arbitration and mediation.
November 3, 2016; hours 14:00-18:00
• the conflict for the enterprise and the cost for the resolution; The use of alternative models. The benefits of arbitration and mediation; National and Community legislation.
• mediation proceedings: from access to mediation to the final agreement. The Decree L.gs. 28/98 Act 2010/2013

MODULE II: CIVIL AND COMMERCIAL MEDIATION. TECHNIQUES AND STRATEGIES OF DISPUTE MANAGEMENT
November 10, 2016; hours 14:00 – 18:00
• communication in conflict management, active listening and managing emotions. Explore the research interests and needs of the parties; the search for an alternative solution to the conflict. Of management and the proposed solution;
• SIMULATION of a MEDIATION MEETING: screening of a video feature

MODULE III: THE EXPERIENCE OF NEGOTIATING IN MEDIATION (PART I)
November 17, 2016; hours 14:00 – 18:00
• techniques used by a mediator; trading models: facilitative, transformative and adjudicative. Interest and negotiation for positions.
Comparing experiences and tutorial

MODULE IV – THE EXPERIENCE OF NEGOTIATING IN MEDIATION (PART II)
November 24, 2016; hours 14:00 – 18:00
• the main disputes B/B and ADR offer in Italy; mediation bodies; mediation rules for a strategy of choice. The statistical data in Italy

Readings and course materials shall be provided during the course.